A Professional Guide to Room Division Operations
Language: English
Published by I.K. International, 2019
- Softcover
- New
Seller: Vedams eBooks (P) Ltd, New Delhi, IndiaVedams eBooks (P) Ltd
AbeBooks seller since January 30, 2009
Condition: New
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Item description from seller
Contents: I. Front Office Operations: 1. Introduction to Hotels. 2. Introduction to Room Division. 3. Front Office Organization Structure. 4. Hotel Revenue Resources and Guest Segmentation. 5. Prologue with Rooms. 6. Room Tariff. 7. Reception Section. 8. Cash Section. 9. Telephone Section. 10. Reservation Section. 11. Bell Desk. 12. Supportive Centres. 13. Mail & Message Section. 14. Handling Situations. 15. Registration. 16. Guest Cycle. II. Housekeeping Operations: 17. Role of Housekeeping. 18. Housekeeping Organization Structure. 19. Linen and Uniform Room. 20. Cleaning and Polishing. 21. Guest Room Cleaning, Inspection and In-Room Services. 22. Public Area Cleaning and Inspection. 23. Laundry Services. A Professional Guide to Room Division Operations is a training manual for the students and industry professionals in the room divisions of hospitality organizations. The book is divided into two parts - Part I is on Front Office Operations, which discusses topics like FO organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on. The second part on housekeeping operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on. With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals. (jacket).…
Seller Inventory # 130580a
- Title
- A Professional Guide to Room Division Operations
- Author
- Manoj Yadav
- Publisher
- I.K. International
- Publication year
- 2019
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 9385909932
- ISBN 13
- 9789385909931
Salient Features:
- Learning aids include learning objectives, examples, chapter activities, key terms and review questions.
- Every operation is given in a step-wise manner following the standard operating procedures in the industry
- Scroll boxes have been used to present important and interesting facts.
- Labelled diagrams have been used to aid understanding of the concepts.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Vedams eBooks (P) Ltd
New Delhi, India
AbeBooks seller since January 30, 2009
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