Items related to A Professional Guide to Room Division Operations
Synopsis
A Professional Guide to Room Division Operations is a training manual for the students and professionals in the room divisions of hospitality organizations. The book is divided into two parts – Part I is on Front Office Operations, which discusses topics like front office organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on. The second part on Housekeeping Operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on. With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals.
Salient Features:
- Learning aids include learning objectives, examples, chapter activities, key terms and review questions.
- Every operation is given in a step-wise manner following the standard operating procedures in the industry
- Scroll boxes have been used to present important and interesting facts.
- Labelled diagrams have been used to aid understanding of the concepts.
"synopsis" may belong to another edition of this title.
About the Author
Manoj Kumar Yadav holds Master’s and Bachelor’s in Hotel Management. He is lecturer at the Institute of Hotel Management, Catering Technology and Applied Nutrition, Gwalior, since 2010. He currently teaches Front Office Management and has also taught Food and Beverage Service. Earlier he has worked at JP Institute of Hotel Management & Catering Technology, Meerut; Gujarat Institute of Hotel Management (under the aegis of AHLA) Vadodara; Radisson Hotel Varanasi; and Club Mahindra, Goa. He has four books to his credit.
"About this title" may belong to another edition of this title.
Search results for A Professional Guide to Room Division Operations
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Professional Guide to Room Division Operations, 1/E
Published by
IK International Publishing House, 2019
ISBN 10: 9385909932
ISBN 13: 9789385909931
New
Softcover
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # 26395941976
Quantity: 4 available
Stock Image
Professional Guide to Room Division Operations, 1/E
Published by
IK International Publishing House, 2019
ISBN 10: 9385909932
ISBN 13: 9789385909931
New
Softcover
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 401483655
Quantity: 4 available
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A Professional Guide To Room Division Operations
Seller: Books in my Basket, New Delhi, India
Seller rating 5 out of 5 stars
N.A. Condition: New. ISBN:9789385909931. Seller Inventory # 2253108
Quantity: 4 available
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A Professional Guide to Room Division Operations
Seller: Vedams eBooks (P) Ltd, New Delhi, India
Seller rating 4 out of 5 stars
Soft cover. Condition: New. Contents: I. Front Office Operations: 1. Introduction to Hotels. 2. Introduction to Room Division. 3. Front Office Organization Structure. 4. Hotel Revenue Resources and Guest Segmentation. 5. Prologue with Rooms. 6. Room Tariff. 7. Reception Section. 8. Cash Section. 9. Telephone Section. 10. Reservation Section. 11. Bell Desk. 12. Supportive Centres. 13. Mail & Message Section. 14. Handling Situations. 15. Registration. 16. Guest Cycle. II. Housekeeping Operations: 17. Role of Housekeeping. 18. Housekeeping Organization Structure. 19. Linen and Uniform Room. 20. Cleaning and Polishing. 21. Guest Room Cleaning, Inspection and In-Room Services. 22. Public Area Cleaning and Inspection. 23. Laundry Services. A Professional Guide to Room Division Operations is a training manual for the students and industry professionals in the room divisions of hospitality organizations. The book is divided into two parts - Part I is on Front Office Operations, which discusses topics like FO organization, revenue resources, guest segmentation, reservation, tariff, reception, bell centre, support centres, call operations, billing, handling special situations, guest cycles and so on. The second part on housekeeping operations discusses topics on linen and uniform room operations, organization of housekeeping, cleaning and polishing, public area cleaning, area inspection, in-room services, interior decoration, laundry services, pest control and waste disposal, safety and security, room selling techniques, night auditing, and so on. With its wide coverage and approach to the subject, the book will serve as a complete standalone resource for students, front office, hospitality and housekeeping professionals. (jacket). Seller Inventory # 130580a
Quantity: 5 available
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Professional Guide To Room Division Operations
Published by
I K International Publishing House Pvt. Ltd, 2019
ISBN 10: 9385909932
ISBN 13: 9789385909931
New
Paperback
Seller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Brand New. 510 pages. 9.45x6.93x0.55 inches. In Stock. Seller Inventory # zk9385909932
Quantity: 1 available