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Bibliographic Details

Title: Operations Management: A Value-Driven ...

Publisher: Richard d Irwin

Publication Date: 1996

Condition: Very Good

About this title

Synopsis:

Melnyk and Denzler have written a text that looks at operations management from a different perspective value. In this text, value is a dynamic theme that brings together the issues of performance, cost, competitive reactions, and customer expectations. By using a value-driven perspective, the authors enable students to view every activity in the operations management system in terms of its ability to enhance value. Students learn to evaluate: who current customers are and who new customers will be; what the customer wants; the degree of overlap between the current operations management system and the demands and expectations of customers; how to structure the OM system to deliver value; and, finally, how to measure performance.

From the Publisher:

Melnyk and Denzler emphasize process and process analysis, particularly TQMN, ISO 9000, and benchmarking, as a useful way of looking at and understanding operations management systems.
The impact of people on OM systems is emphasized. People are examined as powerful resources, with decision-making and problem-solving capabilities. Learning, organization, knowledge creation, and diversity are examined in detail.
Operations Management: A Value Driven Approach exposes students to a structured problem solving approach, with an emphasis on the differences between problems, solutions, causes, and effects. Different problem solving strategies�solve, resolve, and dissolve�are examined.
The problem solving and operations management toolkit pulls together a number of different but widely useful tools, including cause-and-effect analysis, pareto analysis, and the Deming wheel.
Real-world industrial cases re an integral part of every chapter. each chapter begins with a case, and cases used to illustrate chapter concepts.
"By the Way" illustrations present alternative issues and perspectives; "On the Job" boxes feature examples from industry.
The authors� writing style is easy-to-read and informative.
New and timely topics, like environmentally responsible manufacturing, the knowledge factory, the new worker, service, and globalization, are included.
Operations Management: A Value Driven Approach is the first text that refers to forecasting as a process rather than a discrete activity.
Treatment of capacity is more comprehensive than competitive texts.
The presentation of resource management is more compatible with courses specifically geared toward APICS certification.

"About this title" may belong to another edition of this title.

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