Operations Management: A Value Driven Approach

Melnyk, Steven; Denzler, David

ISBN 10: 0256123810 ISBN 13: 9780256123814

Publisher: McGraw-Hill Education, 1995

Synopsis

Melnyk and Denzler have written a text that looks at operations management from a different perspective value. In this text, value is a dynamic theme that brings together the issues of performance, cost, competitive reactions, and customer expectations. By using a value-driven perspective, the authors enable students to view every activity in the operations management system in terms of its ability to enhance value. Students learn to evaluate: who current customers are and who new customers will be; what the customer wants; the degree of overlap between the current operations management system and the demands and expectations of customers; how to structure the OM system to deliver value; and, finally, how to measure performance.

About this title

From the Publisher

Melnyk and Denzler emphasize process and process analysis, particularly TQMN, ISO 9000, and benchmarking, as a useful way of looking at and understanding operations management systems.
The impact of people on OM systems is emphasized. People are examined as powerful resources, with decision-making and problem-solving capabilities. Learning, organization, knowledge creation, and diversity are examined in detail.
Operations Management: A Value Driven Approach exposes students to a structured problem solving approach, with an emphasis on the differences between problems, solutions, causes, and effects. Different problem solving strategiesásolve, resolve, and dissolveáare examined.
The problem solving and operations management toolkit pulls together a number of different but widely useful tools, including cause-and-effect analysis, pareto analysis, and the Deming wheel.
Real-world industrial cases re an integral part of every chapter. each chapter begins with a case, and cases used to illustrate chapter concepts.
"By the Way" illustrations present alternative issues and perspectives; "On the Job" boxes feature examples from industry.
The authorsá writing style is easy-to-read and informative.
New and timely topics, like environmentally responsible manufacturing, the knowledge factory, the new worker, service, and globalization, are included.
Operations Management: A Value Driven Approach is the first text that refers to forecasting as a process rather than a discrete activity.
Treatment of capacity is more comprehensive than competitive texts.
The presentation of resource management is more compatible with courses specifically geared toward APICS certification.

About the Author

Steven Melnyk is Professor of Operations Management at Michigan State University. Dr. Melnyk obtained his undergraduate degree from the University of Windsor and his doctorate from the Ivey School of Business, the University of Western Ontario. He has co-authored 17 books focusing on operations and the supply chain and has published 90 refereed articles in numerous international and national journals. He is Associate Editor for the Journal of Business Logistics. He also is a member of the editorial advisory board for the Production and Inventory Management Journal, the Journal of Supply Chain Management, and the International Journal of Production Research. Dr. Melnyk is co-editor (North America) for the Journal of Humanitarian Logistics and Supply Chain Management. Dr. Melynk has consulted with over 60 companies. He has also served as a member of the APICS Board of Directors (20142016) and the APICS leadership team (2015).

Edition details

• Publisher: McGraw-Hill Education
• Publication date: 1995
• ISBN 10: 0256123810
• ISBN 13: 9780256123814
• Binding: Textbook Binding
• Language: English
• Number of pages: 1000