Marry Your Customers! : Customer Experience Management in Telecommunications
Language: English
Published by Glamonor KY Jan 2018, 2018
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 30.18
Quantity: 2 available
Add to basketItem description from seller
Neuware - Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line has shifted towards customer value and experiences. This 'Marry Your Customers!' book gives customer relationship counselling on: - revealing the naked truth - that customer experiences directly impact the bottom line for telcos; - using a practical customer experience management framework tried in better and in worse; and - how to use technology to increase customer value and to ensure long-term relationships.The Customer Experience Counsellor, Dr Janne Ohtonen, has delivered various challenging customer experience transformation programmes over the past two decades in the telecommunications, travel and retail sectors, several of which included double-digit performance enhancement for the businesses. He now, together with other telco leaders, shares with you the insights and undisclosed strategic approaches that are successfully used by varioustelecommunication and other organisations around the world today.…
Seller Inventory # 9789526805535
- Title
- Marry Your Customers! : Customer Experience Management in Telecommunications
- Author
- Janne Ohtonen
- Publisher
- Glamonor KY Jan 2018
- Publication year
- 2018
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 9526805534
- ISBN 13
- 9789526805535
- Item weight
- 295 grams
- Dimensions
- 229x152x12 mm
- revealing the naked truth - that customer experiences directly impact the bottom line for telcos;
- using a practical customer experience management framework tried in better and in worse; and
- how to use technology to increase customer value and to ensure long-term relationships.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
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| Item | 5 to 7 business days | 7 to 10 business days |
|---|---|---|
| First item | £ 26.15 | £ 26.15 |
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