Managing Quality Customer Service. A practical guide for establishing a service operationo

28350 Ciempozuelos-Madrid, España, Europa (Spain, Europe)
NIF: G53011318
Tel. (34) 644695860
laviejafactoriadelibros@gmail.com
English, français, español

New and used books
The editorial background of ACVF, directly from the publisher to the reader.
We are readers: visit our selection of recommended books (literature, science, history, art ...).
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Librería Diálogo - La Vieja Factoría
Libros nuevos y usados

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Librería Diálogo, Ciempozuelos, Madrid, Madrid, Spain, +34 644695860, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

ENVÍO GRATIS EN ESPAÑA
Envío postal ordinario gratis a cualquier punto de España para ejemplares de hasta 1 kg de peso. /
Envío urgente opcional, con entrega en domicilio /
Haga pedidos múltiples: envío registrado gratis en pedidos desde 30 euros (sea cual sea el peso, sea cual sea el número de libros). /

Condiciones de los pedidos nacionales

El envío postal ordinario es repartido por Correos en 5-9 días. No tiene código de seguimiento; si el cartero no puede embuzonar el libro, le dejará un aviso de llegada para recogerlo en oficina. Si el pedido múltiple pesa más de 2 kg, se envía registrado.
Los gastos de envío ordinario se han calculado para ejemplares de hasta 1 kg de peso. Si un ejemplar pesa más, los gastos se ajustarán.
Los gastos de envío registrado a Islas Canarias, Ceuta y Melilla pueden variar (oferta de tarifa plana para envíos registrados de pedidos múltiples de hasta 15 kg de peso; consulte a la librería)

International Orders / pedidos internacionales

Shipping costs are valid for books up to 1 kg, but may vary depending on the destination / Los gastos de envío son válidos para libros de hasta 1 kg, pero pueden variar según la localidad de destino.
All international orders are shipped with tracking number / Todos los pedidos internacionales se envían con localizador.
For express shipments to destinations outside the European Union, the recipient's national identity number, driver's licence (USA) or passport may be required / En envíos urgentes con destino fuera de la Unión Europea, puede ser necesario el número de identidad nacional, de la licencia de conductor (EEUU) o del pasaporte del destinatario.
Possible import taxes are not included in the price and must be paid by the recipient. / Los posibles impuestos de importación no están incluidos en el precio y deben ser pagados por el destinatario.