Managing Quality Customer Service (Fifty-Minute S.)

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9780931961830: Managing Quality Customer Service (Fifty-Minute S.)
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Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.

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Other Popular Editions of the Same Title

9780749403515: Managing Quality Customer Service (Better Management Skills S.)

Featured Edition

ISBN 10: 0749403519 ISBN 13: 9780749403515
Publisher: Kogan Page Ltd, 1991
Hardcover

9780749403522: Managing Quality Customer Service (Better Management Skills S.)

Kogan ..., 1991
Softcover

9788176495929: Managing Quality Customer Service

Softcover

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William B. Martin
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