Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace

Dawes, Mark, Winn, Denise

ISBN 10: 1899398023 / ISBN 13: 9781899398027

Published by Human Givens Publishing Limited, 2006

About this Item

Ships from the UK. Used book that is in clean, average condition without any missing pages.

Seller Inventory # 52234860-20

Bibliographic Details

• Title: Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace
• Publisher: Human Givens Publishing Limited
• Publication Date: 2006
• Language: English
• ISBN 10: 1899398023
• ISBN 13: 9781899398027
• Binding: Soft cover
• Condition: Good

About this title

Synopsis

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.