Managing Customer Service (Institute of Learning & Management Super Series)

Institute of Leadership & Management

ISBN 10: 008046419X / ISBN 13: 9780080464190

Published by Routledge, 2007

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Seller Inventory # wbs5153634107

Bibliographic Details

• Title: Managing Customer Service (Institute of Learning & Management Super Series)
• Publisher: Routledge
• Publication Date: 2007
• Language: English
• ISBN 10: 008046419X
• ISBN 13: 9780080464190
• Binding: Soft cover
• Edition: 5th or later Edition
• Condition: Very Good
• Weight: 399.2 grams

About this title

Synopsis

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

About the Author

Published for the Institute of Leadership & Management