Synopsis
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
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Published for the Institute of Leadership & Management
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Managing Customer Service
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Managing Customer Service
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Taylor & Francis Ltd, 2007
ISBN 10: 008046419X
ISBN 13: 9780080464190
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