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Bibliographic Details

Title: Making Customers Count: Guide to Excellence in Customer Care
Publisher: Mercury Business Books
Publication Date: 1991
Language: English
ISBN 10: 185251048X
ISBN 13: 9781852510480
Binding: hardcover
Condition: Very Good

About this title

Synopsis

This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.

Product Description

Making Customers Count by David Clutterbuck

"About this title" may belong to another edition of this title.

Store Description

We are a family run online bookshop based in Wales at the western edge of the Brecon Beacons National park and have been selling books online since October 2004. I have always had a love of books and it eventually got to the stage where my own book collection began to take over the family home! I reluctantly decided to sell a few of my own books on Amazon and was astonished at how quickly they sold. I was hooked and decided to start buying and selling books as a small part-time business from my spare bedroom. The business rapidly expanded, taking over the spare bedroom and my garage, swiftly followed by a spare bedroom in my mother's house and her garage! I acquired a small industrial unit in February 2007 and took the plunge to go full-time in March 2007, closely followed by my wife in September 2007. In October 2007 we moved in to larger premises and also took on our first members of staff to assist with the ever increasing workload. Our aim is to ensure that the people who buy our books enjoy the same service that we would hope for when purchasing a book ourselves. To that end, we endeavour to give all our books accurate descriptions, price them accordingly and dispatch swiftly and safely. All orders are dispatched within one working day, Monday to Friday. We will endeavour to answer all queries by email within 24 hours.

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Seller's business information

Goldstone Books
Castle House, High Street, Ammanford, SA18 2NB, United Kingdom

Sale & Shipping Terms

Terms of Sale

Goldstone Books Limited
Cilyrychen Industrial Estate, Llandybie, Carmarthenshire, SA18 3GY.
Email: customerservices@goldstonebooks.co.uk - Phone: 01269 267070
Company registration number: 06817864. VAT registration number: 920299721
Managing Director: Ashley Stamford-Plows

Shipping Terms

All orders are shipped within 1 working day. We offer a no quibble returns service. If you would like to return your item for any reason please email us in the first instance within 7 days of receipt. If there is a fault with your item that is not described in the listing, you may return your item for a refund within 30 days of purchase. All returns must be returned in their original packaging.