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Synopsis
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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Product Description
Making Customers Count by David Clutterbuck
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Making Customers Count: Guide to Excellence in Customer Care
Seller: Goldstone Books, Llandybie, United Kingdom
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hardcover. Condition: Very Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Seller Inventory # mon0007428571
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Making Customers Count: Guide to Excellence in Customer Care
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9781852510480. Seller Inventory # 9170243
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Making Customers Count: A Guide to Excellence in Customer Care
Published by
Mercury Books [1991], London, 1991
ISBN 10: 185251048X
ISBN 13: 9781852510480
Used
Hardcover
First Edition
Seller: James F. Balsley, Bookseller, Williamsburg, VA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Fine. Dust Jacket Condition: Very Good+. First Edition; First Printing. DJ has minor shelf wear, Binding sound, tight. Pages clean and unmarked. Not ex-lib, not remaindered.; 8vo 8" - 9" tall; 202 pages. Seller Inventory # 864
Quantity: 1 available