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Seller Inventory # 7719-9781852510480

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Bibliographic Details

Title: Making Customers Count: Guide to Excellence in Customer Care
Publisher: Mercury Business Books 01/04/1991
Publication Date: 1991
Language: English
ISBN 10: 185251048X
ISBN 13: 9781852510480
Binding: Hardcover
Condition: Very Good

About this title

Synopsis

This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.

Product Description

Making Customers Count by David Clutterbuck

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WRAP Ltd
Unit 4,, 119 Loverock Road, Reading, RG30 1DZ, United Kingdom

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All our books are used in either Good or Very Good condition. Should there be any problems after purchase email us and we will sort it out to your satisfaction.