Title: The Keys to Conflict Resolution: Proven Methods for Resolving Disputes Voluntarily
Publisher: Basic Books
Publication Date: 2001
Language: English
ISBN 10: 1568582013
ISBN 13: 9781568582016
Binding: Paperback
Edition: 2nd.
Condition: Very Good
Weight: 8 ounces

About this title

Synopsis

What do the NFL, the A.F.L.-C.I.O., and the U.S. government have in common? All have been clients of Theodore Kheel. Here, the master mediator describes the ten commandments for negotiators and shows how applying a soft touch produces results in any situation.

From the Publisher

Advance praise for THE KEYS TO CONFLICT RESOLUTION
"Generously sharing a lifetime of experience and insight, Kheel makes his subject matter instructive and at the same time entertaining from start to finish. Whether seasoned practitioners or novices in the field, we should all be grateful for this fine contribution." -- John J. Sweeney, President, AFL-CIO

"In today�s fast-moving business environment, good people can have honest differences resulting in disputes. conflicts can often be solved more easily and fairly using arbitration, not the courtroom. Ted Kheel�s book is a must for business owners." -- Muriel Siebert, President, Muriel Seibert & Co.

"Ted Kheel�s book is an invaluable tool for anyone who wants to learn from �the Master� of the art of dispute resolution." -- Morton Bahr, President, Communictions Workers of America, AFL-CIO

"For four decades I have had a ringside seat at fierce battles that seemed to tear New York apart. I have seen Ted Kheel perform feats of magic, bringing people together who seemed irreconcilable. In this book the magician reveals his secrets. For a journalist it offers insights and understanding into the complex art of conflict resolution." -- Gabe Pressman, President, Press Club and Reporter, WNBC

"The anecdotes, stories and examples are worth their weight in gold, especially for those of us who know just enough about this field to appreciate the importance of the various disputes." -- Thomas A. Kochan, Professor of Management, Massachusetts Institute of Technology, President, Industrial Relations Research Association

"The book is rich with insights, guidelines and suggestions. It is fast, easy and enjoyable reading and worth every bit its price." -- John D. Feerick, Dean, Fordham University Law School

"Fortunately, Ted Kheel, who has made significant contributions to the work of resolving disputes, shares in his book his experiences and insights. They truly warrant examination." -- James F. Henry, President, CPR Institute for Dispute Resolution

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