The Keys to Conflict Resolution: Proven Methods for Resolving Disputes Voluntarily - Softcover

Kheel, Theodore W.

Softcover

ISBN 10: 1568582013 ISBN 13: 9781568582016

Publisher: Four Walls Eight Windows, 2001

Synopsis

What do the NFL, the A.F.L.-C.I.O., and the U.S. government have in common? All have been clients of Theodore Kheel. Here, the master mediator describes the ten commandments for negotiators and shows how applying a soft touch produces results in any situation.

About this title

From the Publisher:

Advance praise for THE KEYS TO CONFLICT RESOLUTION
"Generously sharing a lifetime of experience and insight, Kheel makes his subject matter instructive and at the same time entertaining from start to finish. Whether seasoned practitioners or novices in the field, we should all be grateful for this fine contribution." -- John J. Sweeney, President, AFL-CIO

"In today’s fast-moving business environment, good people can have honest differences resulting in disputes. conflicts can often be solved more easily and fairly using arbitration, not the courtroom. Ted Kheel’s book is a must for business owners." -- Muriel Siebert, President, Muriel Seibert & Co.

"Ted Kheel’s book is an invaluable tool for anyone who wants to learn from ‘the Master’ of the art of dispute resolution." -- Morton Bahr, President, Communictions Workers of America, AFL-CIO

"For four decades I have had a ringside seat at fierce battles that seemed to tear New York apart. I have seen Ted Kheel perform feats of magic, bringing people together who seemed irreconcilable. In this book the magician reveals his secrets. For a journalist it offers insights and understanding into the complex art of conflict resolution." -- Gabe Pressman, President, Press Club and Reporter, WNBC

"The anecdotes, stories and examples are worth their weight in gold, especially for those of us who know just enough about this field to appreciate the importance of the various disputes." -- Thomas A. Kochan, Professor of Management, Massachusetts Institute of Technology, President, Industrial Relations Research Association

"The book is rich with insights, guidelines and suggestions. It is fast, easy and enjoyable reading and worth every bit its price." -- John D. Feerick, Dean, Fordham University Law School

"Fortunately, Ted Kheel, who has made significant contributions to the work of resolving disputes, shares in his book his experiences and insights. They truly warrant examination." -- James F. Henry, President, CPR Institute for Dispute Resolution

Synopsis:

When two sides reach an impasse, Ted Kheel is the man to call. In the course of six decades, he has resolved thousands of labour, business, environmental and civil rights disputes. At the request of presidents, governors and mayors he has repeatedly persuaded determined opponents to reach agreement at the bargaining table. In THE KEYS TO CONFLICT RESOLUTION, now expanded and updated and available in paperback for the first time, Kheel takes the reader behind the scenes to legendary negotiations, some successful and some not: * The New York City newspaper strikes of the 1960s, 70s, 80s and 90s. * Mario Cuomo's angling for a Supreme Court nomination. * The 234-day baseball strike of 1995. * Rex Harrison's replacement in the first Broadway production of My Fair lady. * The student takeover of Columbia University in 1968. "Negotiation is about changing the status quo. If both parties are satisfied with things the way they are, there is nothing for them to negotiate about." Kheel writes. In basic, straightforward prose he lays out the Ten Commandments for mediators, arbitrators and negotiators.

About this edition

• Publisher: Four Walls Eight Windows
• Publication date: 2001
• ISBN 10: 1568582013
• ISBN 13: 9781568582016
• Binding: Paperback
• Edition number: 2
• Number of pages: 164