Key Performance Indicators analysis for the SAPS Vehicle Depot : Establishing performance measures and developing balanced scorecard

Nthulane Makgato

ISBN 10: 3659402354 / ISBN 13: 9783659402357

Published by LAP Lambert Academic Publishing, 2013

About this Item

nach der Bestellung gedruckt Neuware - Printed after ordering - The South African Police Service (SAPS) Vehicle Depot repairs, services and panel beats police vehicles. The rate at which the Vehicle Depot processes the vehicles coming through it has been found to not be satisfactory; one of the factors that has contributed to this problem has been the lack of established Key Performance Indicators (KPI) that measure the Depot s performance. Performance indicators allow for the measurement of progress against planned targets in a particular area. One of the benefits of consistent performance measurement is that management is based on accurate information, which becomes the basis of important quality management decisions. This information is very important in implementing improvements or changes. This project analyses the current KPIs that are used at the depot, researches KPIs of similar garages in the private sector, interviews employees and customers and uses that information to recommend new KPIs, how they should be measured and develops a balanced scorecard for the Depot.

Seller Inventory # 9783659402357

Bibliographic Details

• Title: Key Performance Indicators analysis for the SAPS Vehicle Depot : Establishing performance measures and developing balanced scorecard
• Publisher: LAP Lambert Academic Publishing
• Publication Date: 2013
• Language: English
• ISBN 10: 3659402354
• ISBN 13: 9783659402357
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 4D millimeters 220 millimeters width by 150 millimeters height by 4 millimeters depth
• Weight: 102 grams

About this title

Synopsis

The South African Police Service (SAPS) Vehicle Depot repairs, services and panel beats police vehicles. The rate at which the Vehicle Depot processes the vehicles coming through it has been found to not be satisfactory; one of the factors that has contributed to this problem has been the lack of established Key Performance Indicators (KPI) that measure the Depot’s performance. Performance indicators allow for the measurement of progress against planned targets in a particular area. One of the benefits of consistent performance measurement is that management is based on accurate information, which becomes the basis of important quality management decisions. This information is very important in implementing improvements or changes. This project analyses the current KPIs that are used at the depot, researches KPIs of similar garages in the private sector, interviews employees and customers and uses that information to recommend new KPIs, how they should be measured and develops a balanced scorecard for the Depot.

About the Author

Nthulane Makgato is an Industrial and Systems Engineering graduate from the University of Pretoria. He is currently an analyst and innovation strategist at Chapter One Innovation. He is passionate about entrepreneurship and innovative problem solving.