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Key Performance Indicators analysis for the SAPS Vehicle Depot: Establishing performance measures and developing balanced scorecard - Softcover
Synopsis
The South African Police Service (SAPS) Vehicle Depot repairs, services and panel beats police vehicles. The rate at which the Vehicle Depot processes the vehicles coming through it has been found to not be satisfactory; one of the factors that has contributed to this problem has been the lack of established Key Performance Indicators (KPI) that measure the Depot’s performance. Performance indicators allow for the measurement of progress against planned targets in a particular area. One of the benefits of consistent performance measurement is that management is based on accurate information, which becomes the basis of important quality management decisions. This information is very important in implementing improvements or changes. This project analyses the current KPIs that are used at the depot, researches KPIs of similar garages in the private sector, interviews employees and customers and uses that information to recommend new KPIs, how they should be measured and develops a balanced scorecard for the Depot.
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About the Author
Nthulane Makgato is an Industrial and Systems Engineering graduate from the University of Pretoria. He is currently an analyst and innovation strategist at Chapter One Innovation. He is passionate about entrepreneurship and innovative problem solving.
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Key Performance Indicators analysis for the SAPS Vehicle Depot
Published by
LAP Lambert Academic Publishing Jun 2013, 2013
ISBN 10: 3659402354
ISBN 13: 9783659402357
New
Taschenbuch
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The South African Police Service (SAPS) Vehicle Depot repairs, services and panel beats police vehicles. The rate at which the Vehicle Depot processes the vehicles coming through it has been found to not be satisfactory; one of the factors that has contributed to this problem has been the lack of established Key Performance Indicators (KPI) that measure the Depot s performance. Performance indicators allow for the measurement of progress against planned targets in a particular area. One of the benefits of consistent performance measurement is that management is based on accurate information, which becomes the basis of important quality management decisions. This information is very important in implementing improvements or changes. This project analyses the current KPIs that are used at the depot, researches KPIs of similar garages in the private sector, interviews employees and customers and uses that information to recommend new KPIs, how they should be measured and develops a balanced scorecard for the Depot. 56 pp. Englisch. Seller Inventory # 9783659402357
Quantity: 2 available
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Key Performance Indicators Analysis for the Saps Vehicle Depot
Published by
VDM Verlag Dr. Mueller Aktiengesellschaft & Co. KG, 2013
ISBN 10: 3659402354
ISBN 13: 9783659402357
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Softcover
Seller: Majestic Books, Hounslow, United Kingdom
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Condition: New. Print on Demand pp. 56 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam. Seller Inventory # 131742110
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Key Performance Indicators analysis for the SAPS Vehicle Depot : Establishing performance measures and developing balanced scorecard
Published by
LAP Lambert Academic Publishing, 2013
ISBN 10: 3659402354
ISBN 13: 9783659402357
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The South African Police Service (SAPS) Vehicle Depot repairs, services and panel beats police vehicles. The rate at which the Vehicle Depot processes the vehicles coming through it has been found to not be satisfactory; one of the factors that has contributed to this problem has been the lack of established Key Performance Indicators (KPI) that measure the Depot s performance. Performance indicators allow for the measurement of progress against planned targets in a particular area. One of the benefits of consistent performance measurement is that management is based on accurate information, which becomes the basis of important quality management decisions. This information is very important in implementing improvements or changes. This project analyses the current KPIs that are used at the depot, researches KPIs of similar garages in the private sector, interviews employees and customers and uses that information to recommend new KPIs, how they should be measured and develops a balanced scorecard for the Depot. Seller Inventory # 9783659402357
Quantity: 1 available
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Key Performance Indicators Analysis for the Saps Vehicle Depot
Published by
VDM Verlag Dr. Mueller Aktiengesellschaft & Co. KG, 2013
ISBN 10: 3659402354
ISBN 13: 9783659402357
New
Softcover
Seller: Books Puddle, New York, NY, U.S.A.
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Condition: New. pp. 56. Seller Inventory # 26128812609
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Key Performance Indicators Analysis for the Saps Vehicle Depot
Published by
VDM Verlag Dr. Mueller Aktiengesellschaft & Co. KG, 2013
ISBN 10: 3659402354
ISBN 13: 9783659402357
New
Softcover
Seller: Biblios, Frankfurt am main, HESSE, Germany
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Condition: New. PRINT ON DEMAND pp. 56. Seller Inventory # 18128812619
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Key Performance Indicators analysis for the SAPS Vehicle Depot
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LAP LAMBERT Academic Publishing, 2013
ISBN 10: 3659402354
ISBN 13: 9783659402357
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Makgato NthulaneNthulane Makgato is an Industrial and Systems Engineering graduate from the University of Pretoria. He is currently an analyst and innovation strategist at Chapter One Innovation. He is passionate about entrepreneursh. Seller Inventory # 5153926
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Key Performance Indicators analysis for the SAPS Vehicle Depot
Published by
LAP Lambert Academic Publishing Jun 2013, 2013
ISBN 10: 3659402354
ISBN 13: 9783659402357
New
Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. Neuware -The South African Police Service (SAPS) Vehicle Depot repairs, services and panel beats police vehicles. The rate at which the Vehicle Depot processes the vehicles coming through it has been found to not be satisfactory; one of the factors that has contributed to this problem has been the lack of established Key Performance Indicators (KPI) that measure the Depot's performance. Performance indicators allow for the measurement of progress against planned targets in a particular area. One of the benefits of consistent performance measurement is that management is based on accurate information, which becomes the basis of important quality management decisions. This information is very important in implementing improvements or changes. This project analyses the current KPIs that are used at the depot, researches KPIs of similar garages in the private sector, interviews employees and customers and uses that information to recommend new KPIs, how they should be measured and develops a balanced scorecard for the Depot.Books on Demand GmbH, Überseering 33, 22297 Hamburg 56 pp. Englisch. Seller Inventory # 9783659402357
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