An Introductory Overview of ITIL V3. This item is unavailable.
Alison Cartlidge,Ashley Hanna,Colin Rudd,Ivor Macfarlane,John Windebank,Stuart Rance
10 ratings by Goodreads
Language: English
Published by IT Service Management Forum Limited 00/n /01 J
- Softcover
- Used
Seller: Bahamut Media, Reading, United KingdomBahamut Media
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Unavailable
Softcover
Condition: Used - Very good
£ 85.93
Item description from seller
Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
Seller Inventory # 6545-9780955124587
- Title
- An Introductory Overview of ITIL V3
- Author
- Alison Cartlidge,Ashley Hanna,Colin Rudd,Ivor Macfarlane,John Windebank,Stuart Rance
- Publisher
- IT Service Management Forum Limited 00/n /01 J
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0955124581
- ISBN 13
- 9780955124587
This is a small pocket book providing an executive level overview of the new ITIL V3 and its five lifecycle phases. Book has some 50 pages and reminds me of a similar IT Service Management book from 2001. This older one was about Support/Delivery in V2 and was very, very useful, since it was possible back then to put a complete detailed quick reference the core ITSM in cca 70 pages.
"Synopsis" may belong to another edition of this title.