Items related to An Introductory Overview of ITIL V3

An Introductory Overview of ITIL V3 - Softcover

 
9780955124587: An Introductory Overview of ITIL V3

Synopsis

This is a small pocket book providing an executive level overview of the new ITIL V3 and its five lifecycle phases. Book has some 50 pages and reminds me of a similar IT Service Management book from 2001. This older one was about Support/Delivery in V2 and was very, very useful, since it was possible back then to put a complete detailed quick reference the core ITSM in cca 70 pages.

"synopsis" may belong to another edition of this title.