Human Competence: Engineering Human Performance
Language: English
Published by Pfeiffer, 2006
- Hardcover
- Used
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Very good
£ 15.44
Quantity: 1 available
Add to basketItem description from seller
Very Good condition. Acceptable dust jacket. Tribute Edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
Seller Inventory # G05OS-00476
- Title
- Human Competence: Engineering Human Performance
- Author
- T. Gilbert
- Publisher
- Pfeiffer
- Publication year
- 2006
- Condition
- Very Good
- Dust jacket
- Dust Jacket Included
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0961669012
- ISBN 13
- 9780961669010
- explains how to identify people who have the potential to be exemplary performers.
- details various economic models for reducing expenses, increasing productivity, and improving learning, with special worksheets that help put these models to work.
- shows how to diagnose causes of performance failure and how to tailor the best remedies to each problem.
- describes a general procedure for measuring any performance and for translating these measures into economic opportunity.
- shows how to design training and educational systems that bring the best results.
"Synopsis" may belong to another edition of this title.
Review
―Dick Lincoln, Centers for Disease Control
"Human Competence is the crowning achievement of a most remarkable man. But more than that, it is the performance technologist′s foundation. Read it with zest, but read it with the intent of learning as much as you possibly can."
―Odin Westgaard, Hale Associates
"Tom′s work has given me the framework to help others in a powerful way―it is a big part of my message of respecting and valuing people at work."
―Elizabeth Guman, Performance Insights
"Human Competence is a must read for anyone wishing to become a true performance improvement professional."
―Peter Dean, University of Tennessee at Knoxville
"Among the ideas bulging from this classic work: performance exemplars, potential for improving performance, behavior–accomplishment distinction, performance matrix, ACORN troubleshooting test, performance audits, states, Worth = Value – Cost, knowledge maps, mediators, and job aids. The great accomplishments he left behind will continue to profit behavior analysis and performance improvement for a long, long time."
―Ogden Lindsley, Behavior Research Company
"Human Competence is probably the most borrowed and least returned book in my library. It′s good to have it in print once more, so that I can keep replacing it, and rereading it for new insights from the original master of HPT."
―Rob Foshay, TRO Learning, Inc.
"About the title" may belong to another edition of this title.
Wonder Book
Frederick, MD, U.S.A.
Shipping rates within U.S.A.
| Item | 5 to 9 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 0.00 | £ 8.24 |
Payment methods
Store description
With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.…
Association member
Seller's business information
Wonder Book
Wonder Book and Video, 1550 Tilco Drive
Frederick, MD U.S.A. 21704
Terms of sale
We want you to be satisfied with the book you order. Our general description is
conservative and the book should be as good or better than our general
description
may indicate.
As we often get many requests for the same book, in some cases the book may
already be sold. We will email you regarding the availability.
RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business
days and U.S. Standard Shipments usually arrive within 6-9 business days,
Priority 3-6. We want you to be satisfied with the book you order. Our general
description is conservative and the book should be as good or better than our
general description may indicate. We respond to every order inquiry within 2
business days, however our emails may occassionally get moved to spam/junk
folders or refused from your internet/email provider. IF YOU HAVE EMAILED US AND
HAVE NOT RECEIVED A RESPONSE - PLEASE CHECK YOUR SPAM SETTINGS AND/OR ADD OUR
EMAIL TO YOUR ADDRESS BOOK.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Wonder Book, Frederick, Maryland, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
STANDARD DOMESTIC U.S. SHIPPING IS FREE. Priority Shipping is only $6.99 for first item, $1 each additional. Orders ship within 2 business days. Shipping outside of U.S. is typically between $8-13 and takes between 8-15 business days. Heavier books may require additional shipping. Faster Needs Please Inquire.