Hospitality Supervisor's Survival Kit. This item is unavailable.
Language: English
Published by Pearson Education, Limited, 2004
- Softcover
- Used
Seller: Better World Books, Mishawaka, IN, U.S.A.Better World Books
AbeBooks seller since August 3, 2006
Condition: Used - Very good
£ 44.78
Item description from seller
Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # 4840382-6
- Title
- Hospitality Supervisor's Survival Kit
- Author
- Goodwin, Cliff B., Squire, Alfred B., III, Chapman, Elwood N.
- Publisher
- Pearson Education, Limited
- Publication year
- 2004
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0130498467
- ISBN 13
- 9780130498465
- Item weight
- 1.191 pounds
- Dimensions
- N/A
For courses introductory courses in Hospitality Management and Human Resource Management.
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. The book is well grounded in theory, yet practical, providing many scenarios, case studies, and role-plays.
"Synopsis" may belong to another edition of this title.