[Genuine] Higher Vocational Curriculum Reform of combining learning with planning materials: logistics and customer service (logistics(Chinese Edition)
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Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback Pub the Date :2012-07-01 Pages: 138 in Publisher: basic information about the title of People's Communications Press: higher vocational combining learning with curriculum reform planning materials: Logistics customer service (logistics management professional use) (2) Original : $ 25 Author: Shi Xiaoping Press: People's Communications Press Publication Date :2012-07-01ISBN: 9787114098406 Number of words: Pages: 138 Edition: 2 Binding: Folio: 16 Weight: Editor's Choice in Higher Vocational Engineering combination of curriculum reform planning materials: logistics and customer service (logistics management professional) (2nd edition) according to the characteristics of higher vocational college students and training objectives. logistics customer service. basic knowledge and basic skills-based. at the same time throughout the logistics and customer service in the whole process of the introduction of aspects of customer relationship management and client performance appraisal. and strive to the basic theory of logistics customer service for more comprehensive. systematic. scientific exposition. the students of logistics customer service the basis of knowledge and business processes have a a more comprehensive understanding. Summary Higher Vocational Engineering combined with curriculum reform planning textbook: logistics and customer service (logistics management professional) (2nd Edition) in various vocational colleges actively practice and innovation and advanced vocational education ideas and philosophy. to further promote school-enterprise cooperation. combining learning with the context of the training mode. written by the Vocational Education Teaching Steering Committee Transportation Management Professional Steering Committee based on the new standard of teaching and curriculum standards organization. Book culture to the comprehensive vocational ability of learners to the main line. based on analysis of the logistics enterprise customer service tasks and Qualifications. in close connection with the practice in the field of logistics and customer service today. according to the basic process of logistics and customer service activities and general laws written to highlight the understanding of logistics and customer service. logistics and customer development and visited. logistics and customer reception. logistics and customer complaint handling. logistics and customer relationship maintenance. logistics and customer service performance and risk assessment. Combination of higher vocational engineering curriculum reform planning textbook: logistics and customer service (logistics management professional) (2nd edition) as logistics management of higher vocational education. industrial and commercial management. economics and management. teaching professional. but also can be used as industrial and commercial enterprises logistics and customer service employees training materials. Catalog task an understanding of logistics and customer service projects recognize Customer Services understanding Logistics Customer Services understand the development of logistics and customer service department project logistics and customer service job requirements of the task two logistics customers developed and visit projects a logistics customer needs analysis project logistics customers skills project process project logistics customers visited four logistics customer communication skills tasks logistics customer reception items a customer reception etiquette knowledge the two the logistics customer reception process project logistics customers visit. calls. letter processing tasks in Logistics customer complaint handling project accepted logistics customer complaints project two handle the logistics customer complaints project three complaints handling service follow-up mission five logistics customer relationship maintenance.…
Seller Inventory # EH069807
- Title
- [Genuine] Higher Vocational Curriculum Reform of combining learning with planning materials: logistics and customer service (logistics(Chinese Edition)
- Author
- SHI XIAO PING
- Condition
- New
- Binding
- paperback
- ISBN 10
- 7114098405
- ISBN 13
- 9787114098406
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| Item | 16 to 30 business days | 8 to 16 business days |
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| First item | £ 13.59 | £ 22.66 |
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