Items related to 高等职业教育物...
Synopsis
《高职高专工学结合课程改革规划教材：物流客户服务（物流管理专业用）（第2版）》是在各高等职业院校积极践行和创新先进职业教育思想和理念，深入推进“校企合作、工学结合”人才培养模式的大背景下，由交通职业教育教学指导委员会交通运输管理专业指导委员会根据新的教学标准和课程标准组织编写而成。本书以对学习者的综合职业能力培养为主线，在分析物流企业客户服务的主要工作任务及任职要求的基础上，紧密结合当今物流客户服务领域的实践，根据物流客户服务活动的基本过程和一般规律进行编写，重点讲述了认识物流客户服务、物流客户开发与拜访、物流客户接待、物流客户投诉处理、物流客户关系维护、物流客户服务绩效与风险评估。《高职高专工学结合课程改革规划教材：物流客户服务（物流管理专业用）（第2版）》可作为高等职业教育物流管理、工商管理等经济管理类专业的教材，也可作为工商企业物流客户服务从业人员的培训教材。《高职高专工学结合课程改革规划教材：物流客户服务（物流管理专业用）（第2版）》根据我国高等职业院校学生的特点和培养目标，以物流客户服务的基本知识和基本操作技能为主，同时贯穿物流客户服务全过程中的客户关系管理与客户绩效考核方面内容的介绍，力求对物流客户服务的基本理论作较为全面、系统、科学的阐述，使学生对物流客户服务基础知识和业务流程有一个较为全面的认识。任务一认识物流客户服务项目一认识客户服务项目二认识物流客户服务项目三了解物流客户服务部门项目四物流客服人员职业要求任务二物流客户开发与拜访项目一物流客户需求分析项目二物流客户开发流程项目三物流客户拜访技巧项目四物流客户沟通技巧任务三物流客户接待项目一客户接待礼仪知识项目二物流客户接待流程项目三物流客户来访、来电、来函处理任务四物流客户投诉处理项目一受理物流客户投诉项目二处理物流客户投诉项目三投诉处理后服务跟进任务五物流客户关系维护项目一物流客户细分项目二物流客户满意度项目三物流客户忠诚度项目四物流客户流失处理任务六物流客户服务绩效与风险评估项目一物流客户服务绩效指标项目二物流客户服务绩效评估项目三物流客户风险相关知识项目四物流客户信用评估与实施参考文献
"synopsis" may belong to another edition of this title.
Search results for 高等职业教育物...
Stock Image
[Genuine] Higher Vocational Curriculum Reform of combining learning with planning materials: logistics and customer service (logistics(Chinese Edition)
ISBN 10: 7114098405
ISBN 13: 9787114098406
New
paperback
Seller: liu xing, Nanjing, JS, China
Seller rating 5 out of 5 stars
paperback. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback Pub the Date :2012-07-01 Pages: 138 in Publisher: basic information about the title of People's Communications Press: higher vocational combining learning with curriculum reform planning materials: Logistics customer service (logistics management professional use) (2) Original : $ 25 Author: Shi Xiaoping Press: People's Communications Press Publication Date :2012-07-01ISBN: 9787114098406 Number of words: Pages: 138 Edition: 2 Binding: Folio: 16 Weight: Editor's Choice in Higher Vocational Engineering combination of curriculum reform planning materials: logistics and customer service (logistics management professional) (2nd edition) according to the characteristics of higher vocational college students and training objectives. logistics customer service. basic knowledge and basic skills-based. at the same time throughout the logistics and customer service in the whole process of the introduction of aspects of customer relationship management and client performance appraisal. and strive to the basic theory of logistics customer service for more comprehensive. systematic. scientific exposition. the students of logistics customer service the basis of knowledge and business processes have a a more comprehensive understanding. Summary Higher Vocational Engineering combined with curriculum reform planning textbook: logistics and customer service (logistics management professional) (2nd Edition) in various vocational colleges actively practice and innovation and advanced vocational education ideas and philosophy. to further promote school-enterprise cooperation. combining learning with the context of the training mode. written by the Vocational Education Teaching Steering Committee Transportation Management Professional Steering Committee based on the new standard of teaching and curriculum standards organization. Book culture to the comprehensive vocational ability of learners to the main line. based on analysis of the logistics enterprise customer service tasks and Qualifications. in close connection with the practice in the field of logistics and customer service today. according to the basic process of logistics and customer service activities and general laws written to highlight the understanding of logistics and customer service. logistics and customer development and visited. logistics and customer reception. logistics and customer complaint handling. logistics and customer relationship maintenance. logistics and customer service performance and risk assessment. Combination of higher vocational engineering curriculum reform planning textbook: logistics and customer service (logistics management professional) (2nd edition) as logistics management of higher vocational education. industrial and commercial management. economics and management. teaching professional. but also can be used as industrial and commercial enterprises logistics and customer service employees training materials. Catalog task an understanding of logistics and customer service projects recognize Customer Services understanding Logistics Customer Services understand the development of logistics and customer service department project logistics and customer service job requirements of the task two logistics customers developed and visit projects a logistics customer needs analysis project logistics customers skills project process project logistics customers visited four logistics customer communication skills tasks logistics customer reception items a customer reception etiquette knowledge the two the logistics customer reception process project logistics customers visit. calls. letter processing tasks in Logistics customer complaint handling project accepted logistics customer complaints project two handle the logistics customer complaints project three complaints handling service follow-up mission five logistics customer relationship maintenance. Seller Inventory # EH069807