GREAT CUSTOMER CONNECTIONS: Simple Psychological Techniques That Guarantee Exceptional Service
Gallagher, Richard S.
ISBN 10: 1614342601 ISBN 13: 9781614342601
Published by Booklocker.com, Inc., 2011
Used
Soft cover
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World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since 20 December 2007
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Description:
Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00066409718
Synopsis:
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
Review: "If you're ready to wipe out customer complaints, and keep your employees for years, it's time to read this book." -Niche Magazine
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Bibliographic Details
Title: GREAT CUSTOMER CONNECTIONS: Simple ...
Publisher: Booklocker.com, Inc.
Publication Date: 2011
Binding: Soft cover
Condition: Very Good
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780814473085. Seller Inventory # 9742533
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Great Customer Connections : Simple Psychological Techniques That Guarantee Exceptional Service
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 3529147-6
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814473083I5N00
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814473083I3N00