Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
Language: English
Published by Clemmer Group, 1992
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
£ 5.37
Quantity: 1 available
Add to basketItem description from seller
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change.
Seller Inventory # 00105898834
- Title
- Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance
- Author
- Jim Clemmer
- Publisher
- Clemmer Group
- Publication year
- 1992
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0771591667
- ISBN 13
- 9780771591662
- Edition
- 2nd Edition
"Synopsis" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Montgomery, IL U.S.A. 60538
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