Firing on All Cylinders: The Service/Quality System for High-Powered Corporate PERFORMANCE

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9780771591662: Firing on All Cylinders: The Service/Quality System for High-Powered Corporate PERFORMANCE
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Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change

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Other Popular Editions of the Same Title

9781556237041: Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance

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ISBN 10:  1556237049 ISBN 13:  9781556237041
Publisher: McGraw-Hill Inc.,US, 1992
Hardcover

9780786303564: Firing on All Cylinders

Irwin ..., 1994
Softcover

9780749910761: Firing on All Cylinders: Tried and Tested Techniques to Improve the Performance of Your Organization

Piatku..., 1991
Hardcover

9780771599675: Firing On All Cylinders

Macmil...
Hardcover

9780771591334: Fyring on All Cylinders. The Service/Quality System for High-Powered Corporate Performance.

Macmillan, 1991
Softcover

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Book Description Clemmer Group, Canada, 1992. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****.Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change. Seller Inventory # AAV9780771591662

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Book Description Clemmer Group, Canada, 1992. Paperback. Condition: New. Language: English . Brand New Book ***** Print on Demand *****. Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change. Seller Inventory # AAV9780771591662

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