[ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: reprint ] Publisher: Penguin Books Ltd Pub Date: 5/25/2000 Binding: Paperback Pages: 272 reprint edition.

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Bibliographic Details

Title: Difficult Conversations: How to Discuss What Matters Most
Publisher: Penguin Books, Limited (UK)
Publication Date: 2000
Language: English
ISBN 10: 014027782X
ISBN 13: 9780140277821
Binding: Soft cover
Condition: Good

About this title

Synopsis

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

About the Author

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

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