Design und Management von IT-Services : Praxis zur Implementierung eines umfassenden Servicebetriebs
Language: German
Published by Dpunkt.Verlag Mai 2025, 2025
- Hardcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 47.93
Quantity: 2 available
Add to basketItem description from seller
Neuware - Unterstützung für IT-Unternehmen, die sich serviceorienterit und marktfähig aufstellen oder weiterentwickeln wollen Zahlreiche Praxistipps, Checklisten und Templates für die sofortige Umsetzung im IT-Betrieb Interviews mit IT-Service-Managern und CIOs Dieses Handbuch bietet einen praxisorientierten Leitfaden für den Aufbau des IT-Servicemanagements oder die Optimierung eines ganzheitlichen Servicebetriebs im Unternehmen. Dabei wird mit »DAMOS« (Design And Management Of Services) ein Konzept zur Einführung, Steuerung, Überwachung und Weiterentwicklung von qualitätsgesicherten Services im Unternehmen vorgestellt. Mit den beschriebenen Praktiken können bestehende Services oder Strukturen (z.B. ein Servicekatalog) evaluiert, verglichen und auf Korrektheit überprüft werden. Konzeptionsfehler werden so frühzeitig vor der Implementierung erkannt und vermieden, bevor sie zu einem späteren Zeitpunkt hohe Kosten verursachen. Auf diese Weise ist es möglich, ein ITIL-zertifizierbares Servicemanagement aufzubauen, ohne über langjährige Service-Expertise oder umfassende ITIL-Kenntnisse verfügen zu müssen. Sowohl für Einsteiger als auch für Experten bietet das Buch eine ideale Unterstützung zu ITIL. Denn DAMOS liefert konkrete Handlungsanweisungen vom Service Backlog über SLAs und Service Value Chains bis hin zum Service Value System. Die Struktur des Buches spiegelt eine systematische Herangehensweise wider, die dabei hilft, sowohl theoretische als auch praktische Kenntnisse effektiv zu erwerben und anzuwenden.…
Seller Inventory # 9783988890153
Bibliographic details
- Title
- Design und Management von IT-Services : Praxis zur Implementierung eines umfassenden Servicebetriebs
- Author
- Robert Scholderer
- Publisher
- Dpunkt.Verlag Mai 2025
- Publication year
- 2025
- Condition
- Neu
- Binding
- Buch
- Language
- German
- ISBN 10
- 3988890154
- ISBN 13
- 9783988890153
- Item weight
- 788 grams
- Dimensions
- 239x175x27 mm
Shipping rates from Germany to U.S.A.
| Item | 30 to 40 business days | 7 to 14 business days |
|---|---|---|
| First item | £ 54.20 | £ 62.67 |
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- Bank Wire Transfer
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Das Unternehmen AHA-BUCH GmbH: Seit der Gründung von AHA-BUCH im Juli 2005 ist unser Hauptziel, zufriedenen Kunden so schnell und so preisgünstig wie möglich ihren Bücherwunsch zu erfüllen. Unsere Firma beschäftigt 16 Mitarbeiter, die nur ein Ziel kennen: den Kunden und seine Wünsche! Auf über 3700 m2 Fläche haben wir über 100.000 Bücher, Modernes Antiquariat und Spiele auf Lager.
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Kinderbücher & Kinderhör Casetten, German Books, Software, Natur & Tiere, Ratgeber, Sachbücher, Englische Bücher, Medizin & Gesundheit, Universität & StudiumSeller's business information
AHA-BUCH GmbH
Garlebsen 48
Einbeck, Germany 37574
Terms of sale
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Seller Info:
AHA-BUCH GmbH
represented by the managing director Christel Glass
Garlebsen 48
37574 Einbeck
Deutschland
Telefon: 055639996039
Telefax: 055639995974
E-Mail: abebooks@aha-buch.de
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