Delivering Knock Your Socks Off Service. This item is unavailable.
213 ratings by Goodreads
Language: English
Published by Amacom Books, 2003
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
5-star seller
AbeBooks seller since December 20, 2007
Unavailable
Softcover
Condition: Used - Very good
£ 3.79
Item description from seller
Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Seller Inventory # 00075998679
- Title
- Delivering Knock Your Socks Off Service
- Author
- Zemke, Ron
- Publisher
- Amacom Books
- Publication year
- 2003
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 081440765X
- ISBN 13
- 9780814407653
- Edition
- 3rd Edition
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
"Synopsis" may belong to another edition of this title.
About the Author
"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8). Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."
"About the title" may belong to another edition of this title.
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