Items related to Delivering Knock Your Socks Off Service
Synopsis
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
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About the Author
"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8). Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."
"About this title" may belong to another edition of this title.
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00059328764
Quantity: 10 available
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00075998012
Quantity: 2 available
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Acceptable. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00060555712
Quantity: 2 available
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Delivering Knock Your Socks Off Service
Published by
Amacom Books (edition Third edition), 2003
ISBN 10: 081440765X
ISBN 13: 9780814407653
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Third edition. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Seller Inventory # 081440765X-11-1
Quantity: 1 available
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Delivering Knock Your Socks Off Service
Seller: Used Book Company, Egg Harbor Township, NJ, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: VeryGood. Shows minimal signs of wear and previous use. Can include minimal notes/highlighting. A portion of your purchase benefits nonprofits! - Note: Edition & format may differ from what is shown in stock photo & item details. May not include supplementary material (toys, access code, dvds, etc). Seller Inventory # 584XQ4000AVE_ns
Quantity: 2 available
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Seller Inventory # mon0001346978
Quantity: 1 available
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Delivering Knock Your Socks Off Service
Seller: Goodwill, Brooklyn Park, MN, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Cover/Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included. Seller Inventory # 2Y6JCK00APDB_ns
Quantity: 1 available
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. 3rd edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # L07A-03539
Quantity: 2 available
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects. Seller Inventory # W01A-02148
Quantity: 1 available
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Delivering Knock Your Socks Off Service
Seller: The Maryland Book Bank, Baltimore, MD, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Third edition. Used - Very Good. Seller Inventory # 2-B-1-1410
Quantity: 1 available