Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy
Language: English
- Hardcover
- New
Seller: Books Puddle, New York, NY, U.S.A.Books Puddle
AbeBooks seller since November 22, 2018
Condition: New
£ 17.51
Quantity: 4 available
Add to basketItem description from seller
Print on Demand.
Seller Inventory # 26394723160
- Title
- Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy
- Author
- Shukla, Jyo
- Publication year
- 2022
- Condition
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0645357723
- ISBN 13
- 9780645357721
The definitive playbook for making customer success your company's growth engine.
Customer Success Mindset by Jyo Shukla- a multi-award winning customer experience leader - is the practical, no-fluff guide for CS leaders and executives who want to build genuine customer-centricity across their entire organisation.
Most companies treat customer success as a department. This book shows you why that's the problem, and exactly how to fix it.
What you'll learn:
- Why getting customers to rave about your product still isn't enough and what to do instead
- How to build a company-wide customer-first mindset that drives retention, expansion, and advocacy
- Practical strategies to turn your customers into your most powerful growth lever
- How to have better pricing conversations and stop racing to the bottom
- A clear blueprint for sustainable, customer-led growth, from entry-level CSM to CCO
Who this book is for:
Customer success managers, CS leaders, Chief Customer Officers, SaaS founders, and any executive serious about building a customer-centric growth strategy.
What leaders in CS are saying:
"One of the clearest blueprints on how to design, execute, and benefit from a company-wide mindset of customer-led growth. A must-read for customer success leaders." — Alex Farmer, VP of Customer Success, Cognite
"A 5-star cookbook for Customer Success — filled with recipes and the ingredients you need to create a value-filled journey for your customers." — Laura E. Beavin Yates, SVP of Customer Success, Immersion Neuroscience
"Jyo's language is crisp and clear with specific examples and tools. Highly recommended." — Jesus Jimenez Berrocal, Director of Customer Success, Cisco APJC
If you want to supercharge your growth strategy and build a business your customers will fight to stay in, this is your book.
"Synopsis" may belong to another edition of this title.
Books Puddle
New York, NY, U.S.A.
AbeBooks seller since November 22, 2018
Shipping rates within U.S.A.
| Item | 12 to 19 business days | 12 to 14 business days |
|---|---|---|
| First item | £ 2.98 | £ 5.22 |
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I mainly carry imported books from South East Asia / South Asia for readers of all Age Groups.
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