Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy - Hardcover

Shukla, Jyo

Hardcover

ISBN 10: 0645357723 ISBN 13: 9780645357721

Publisher: Thorpe-Bowker, 2022

Synopsis

The definitive playbook for making customer success your company's growth engine.

Customer Success Mindset by Jyo Shukla- a multi-award winning customer experience leader - is the practical, no-fluff guide for CS leaders and executives who want to build genuine customer-centricity across their entire organisation.

Most companies treat customer success as a department. This book shows you why that's the problem, and exactly how to fix it.

What you'll learn:

• Why getting customers to rave about your product still isn't enough and what to do instead
• How to build a company-wide customer-first mindset that drives retention, expansion, and advocacy
• Practical strategies to turn your customers into your most powerful growth lever
• How to have better pricing conversations and stop racing to the bottom
• A clear blueprint for sustainable, customer-led growth, from entry-level CSM to CCO

Who this book is for:

Customer success managers, CS leaders, Chief Customer Officers, SaaS founders, and any executive serious about building a customer-centric growth strategy.

What leaders in CS are saying:

"One of the clearest blueprints on how to design, execute, and benefit from a company-wide mindset of customer-led growth. A must-read for customer success leaders." — Alex Farmer, VP of Customer Success, Cognite

"A 5-star cookbook for Customer Success — filled with recipes and the ingredients you need to create a value-filled journey for your customers." — Laura E. Beavin Yates, SVP of Customer Success, Immersion Neuroscience

"Jyo's language is crisp and clear with specific examples and tools. Highly recommended." — Jesus Jimenez Berrocal, Director of Customer Success, Cisco APJC

If you want to supercharge your growth strategy and build a business your customers will fight to stay in, this is your book.

Edition details

• Publisher: Thorpe-Bowker
• Publication date: 2022
• Language: English
• ISBN 10: 0645357723
• ISBN 13: 9780645357721
• Binding: Hardcover
• Number of pages: 220