Customer Co-Design

Stefan R. Thallmaier

ISBN 10: 3658075252 / ISBN 13: 9783658075255

Published by Springer Fachmedien Wiesbaden, Springer Fachmedien Wiesbaden Okt 2014, 2014

About this Item

Neuware -Stefan R. Thallmaier¿s investigation enables mass customization businesses to better understand how co-design increases customers¿ value perception. He focuses on the increasing proliferation of service channels (online, mobile and in-store) and digital media (toolkits, social media and live help) at the co-design interface. Based on qualitative and quantitative research, the author examines how this proliferation impacts customers¿ value perception in the different stages of the co-design process. The research shows that customers¿ value perception profits from varying levels of social presence throughout the co-design process. The work helps researchers and practitioners with surprising insights as well as hands-on recommendations to improve and adapt interfaces for customer co-design.Springer Gabler in Springer Science + Business Media, Tiergartenstr. 15-17, 69121 Heidelberg 244 pp. Englisch.

Seller Inventory # 9783658075255

Bibliographic Details

• Title: Customer Co-Design
• Publisher: Springer Fachmedien Wiesbaden, Springer Fachmedien Wiesbaden Okt 2014
• Publication Date: 2014
• Language: English
• ISBN 10: 3658075252
• ISBN 13: 9783658075255
• Binding: Taschenbuch
• Condition: Neu

About this title

Synopsis

Stefan R. Thallmaier’s investigation enables mass customization businesses to better understand how co-design increases customers’ value perception. He focuses on the increasing proliferation of service channels (online, mobile and in-store) and digital media (toolkits, social media and live help) at the co-design interface. Based on qualitative and quantitative research, the author examines how this proliferation impacts customers’ value perception in the different stages of the co-design process. The research shows that customers’ value perception profits from varying levels of social presence throughout the co-design process. The work helps researchers and practitioners with surprising insights as well as hands-on recommendations to improve and adapt interfaces for customer co-design.

About the Author

Dr. Stefan R. Thallmaier received his PhD in economic sciences from the HHL Leipzig Graduate School of Management, where he worked as Research Associate for Prof. Dr. Kathrin M. Möslein at the Center for Leading Innovation and Cooperation (CLIC).