Crucial Conversations: Tools for Talking When Stakes Are High
Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al
Language: English
Published by America Media International, 2003
- Used
Seller: The Yard Sale Store, Narrowsburg, NY, U.S.A.The Yard Sale Store
AbeBooks seller since July 11, 2005
Condition: Used - Good
£ 7.69
Quantity: 1 available
Add to basketItem description from seller
4 AUDIO CD EDITION. We will polish the AUDIO CDS for a clear sounding performance. You will receive a reliable set. Some shelf wear to the case. Enjoy this AUDIO CD listening experience for your home and library.
Seller Inventory # EXCELLENT4AUDIOCDLISTENING11015
- Title
- Crucial Conversations: Tools for Talking When Stakes Are High
- Author
- Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al
- Publisher
- America Media International
- Publication year
- 2003
- Condition
- Good
- Binding
- Audio Book (CD)
- Language
- English
- ISBN 10
- 0972488901
- ISBN 13
- 9780972488907
"Synopsis" may belong to another edition of this title.
Review
skill
-- Financial Times, September 2006
The book helps you talk honestly to anyone about anything, resolve the
problem and build relationships at the same time.
-- Edge, September 2006
"About the title" may belong to another edition of this title.
The Yard Sale Store
Narrowsburg, NY, U.S.A.
AbeBooks seller since July 11, 2005
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 4.48 | £ 7.47 |
Payment methods
Store description
Janie and John, are a couple of seniors, passionate about the book business, and anxious for your satisfaction. We pride ourselves on customer service. Your media is always tested and polished prior to shipping for a smooth quality performance. All books are professionally wrapped and promptly shipped. We look forward to the opportunity to serve you.
Specialty
Personal Service. Your questions will be answered!Seller's business information
The Yard Sale Store, Inc.
86 Auerbach Lane
Lawrence, NY U.S.A. 11559
Terms of sale
Books will be shipped within two business days. Your order will be well wrapped and professionally packaged. A letter of thanks with a return address be included with every book. You can feel comfortable buying and returning here at The Yard Sale Store. Welcome to the Yard Sale Store Family!
The Yard Sale Store, Inc.
145 Main Street
Narrowsburg, NY 12764
TheYardSaleStore@aol.com
Phone: 845-252-3999
Jane Rose & John Pisanelli
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to The Yard Sale Store, Narrowsburg, New York, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Orders usually ship within two business days. We understand when someone needs a book right away. ASAP is our specialty. Communicate directly with a dedicated, caring duo. We live to ship your books!