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Crucial Conversations: Tools for Talking When Stakes Are High

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al

 
9780972488907: Crucial Conversations: Tools for Talking When Stakes Are High
ISBN 10: 0972488901 ISBN 13: 9780972488907
Publisher: Amer Media Intl - McGraw Hill audio, 2003

Synopsis

Provides the tools to handle life's most difficult and important conversations, offering listeners a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, and/or legally charged situations that can arise in their professional and personal lives.

"synopsis" may belong to another edition of this title.

Review

Offers an approach to handle difficult conversations with confidence and
skill
-- Financial Times, September 2006

The book helps you talk honestly to anyone about anything, resolve the
problem and build relationships at the same time.
-- Edge, September 2006

From the Back Cover

"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics

Learn how to keep your cool and get what you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

"About this title" may belong to another edition of this title.

Publisher
Amer Media Intl - McGraw Hill audio
Publication date
2003
Language
English
ISBN 10 
0972488901
ISBN 13 
9780972488907
Binding
Audio CD