Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David
ISBN 10: 0071829318 ISBN 13: 9780071829311
Published by McGraw-Hill Education, 2013
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Synopsis:
Hold anyone accountable. Master performance discussions. Get RESULTS.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.
PRAISE FOR CRUCIAL ACCOUNTABILITY:
"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager
"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada
"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer
"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft
Product Description: Paperback. Pub Date :2013-01-01 Pages: 336 Language: English Publisher: McGraw-Hill Education In this UPDATED SECOND EDITION (first edition titled Crucial Confrontations). youll learn how to hold anyone accountable. master performance discussions. and get results . Behind the problems that routinely plague our organizations and families. youll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule. coworkers miss a deadline. friends fail to live up to commitments (or just plain behave badly ). and nobody says a word Nobody holds anyone accountable With repeated infractions. individuals become increasingly upset until they finally do speak their minds. but they do so poorly -.. often creating whole new sets of problems.Research proves that mishandled disappointments arent just morale killers. theyre institution killers - dimi...
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Bibliographic Details
Title: Crucial Accountability: Tools for Resolving ...
Publisher: McGraw-Hill Education
Publication Date: 2013
Binding: Paperback
Condition: Good
Edition: 2nd Edition
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