Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) (BUSINESS BOOKS) - Softcover

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al; Maxfield, David

Softcover

ISBN 10: 0071829318 ISBN 13: 9780071829311

Publisher: McGraw Hill, 2013

Synopsis

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently.

PRAISE FOR CRUCIAL ACCOUNTABILITY:

"Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People

"Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager

"The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer

"This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

About this title

Product Description:

Paperback. Pub Date :2013-01-01 Pages: 336 Language: English Publisher: McGraw-Hill Education In this UPDATED SECOND EDITION (first edition titled Crucial Confrontations). youll learn how to hold anyone accountable. master performance discussions. and get results . Behind the problems that routinely plague our organizations and families. youll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule. coworkers miss a deadline. friends fail to live up to commitments (or just plain behave badly ). and nobody says a word Nobody holds anyone accountable With repeated infractions. individuals become increasingly upset until they finally do speak their minds. but they do so poorly -.. often creating whole new sets of problems.Research proves that mishandled disappointments arent just morale killers. theyre institution killers - dimi...

From the Back Cover:

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do

"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)

NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:

• Permanently resolve failed promises and missed deadlines
• Transform broken rules and bad behaviors into productive accountability
• Strengthen relationships while solving problems

About this edition

• Publisher: McGraw Hill
• Publication date: 2013
• ISBN 10: 0071829318
• ISBN 13: 9780071829311
• Binding: Paperback
• Edition number: 2
• Number of pages: 304