Continual Service Improvement: Office of Government Commerce (Itil) von George Spalding Continual Service ImprovementOffice of Government Commerce Itil George Spalding Gary Case service management improvements Business financial organisational improvements Methods practices tools Measurement control Companion best practices ITSM ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication

Gary Case George Spalding

ISBN 10: 0113310498 ISBN 13: 9780113310494
Published by Stationery Office Books, 2007
Language: English
Condition: Used - Very good Soft cover

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Used - Soft cover

Condition: Used - Very good

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