Items related to ITIL Continual Service Improvement
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Synopsis:
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Business and technology drivers for improvement, Justification, Business, financial and organisational improvements, Methods, practices and tools, Measurement and control, and, Companion best practices.
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- PublisherStationery Office
- Publication date2007
- ISBN 10 0113310498
- ISBN 13 9780113310494
- BindingPaperback
- Number of pages232
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Continual Service Improvement Itil, Version 3
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Continual Service Improvement
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Book Description Paperback. Condition: NEUF. ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefreshRegister. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement - Nombre de page(s) : 221 - Poids : 857g - Langue : eng - Genre : HC/Wirtschaft/Management. Seller Inventory # N9780113310494
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