ITIL Continual Service Improvement

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9780113310494: ITIL Continual Service Improvement

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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Book Description 2007. Paperback. Book Condition: New. 215mm x 280mm x 13mm. Paperback. ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repea.Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 232 pages. 0.862. Bookseller Inventory # 9780113310494

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