Contact Center Management: From Complaint Department to Value Center. This item is unavailable.
Language: English
Published by Lannoo Publishers, 2019
- Softcover
- New
Seller: Ria Christie Collections, Uxbridge, United KingdomRia Christie Collections
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Softcover
Condition: New
£ 26.96
Item description from seller
In English.
Seller Inventory # ria9789401454100_new
- Title
- Contact Center Management: From Complaint Department to Value Center
- Author
- Smets, Jan
- Publisher
- Lannoo Publishers
- Publication year
- 2019
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 9401454108
- ISBN 13
- 9789401454100
- Item weight
- 778 grams
Call centers, niet langer het lelijke eendje van het bedrijf
"Synopsis" may belong to another edition of this title.
About the Author
Jan Smets is Director Customer Care at Belgian mail organisation bpost and manager of the organisation's three contact centres. Before that, he was at the head of the customer service department at Belgacom, which makes up one of the largest contact centre organisations in Belgium. He is a highly sought-after speaker and lecturer.
"About the title" may belong to another edition of this title.
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