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Bibliographic Details

Title: Conflict Management: A Communication Skills Approach
Publisher: Pearson
Publication Date: 1997
Language: English
ISBN 10: 0205272940
ISBN 13: 9780205272945
Binding: Soft cover
Edition: 2nd Edition
Condition: good

About this title

Synopsis

Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. KEY TOPICS: The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. MARKET: Designed for managers and human resource departments.

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