The Malcolm Baldrige National Quality Award has become a coveted prize in the U.S.; however, the criteria for winning are complex. The process is carefully dissected and putting together a winning application is demonstrated. Helps readers sort through the confusing maze of quality programs, techniques, concepts and personalities. Explains how to adapt the Award program to fit the needs of your company in evaluating its performance, setting up a successful quality system, communications, education and training.

Synopsis:

This guide demonstrates how the use of the Baldridge quality control system can help businesses grasp the elusive concepts of quality improvement. It demonstrates how to use the Baldridge application process to enhance the performance of any organization.

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