BUILDING A WORLD CLASS SERVICE ORGANIZATION ASSESSMENT TOOL. This item is unavailable.
Language: English
Published by WS PROFESSIONAL, 2017
- Softcover
- New
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Softcover
Condition: New
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- Title
- BUILDING A WORLD CLASS SERVICE ORGANIZATION ASSESSMENT TOOL
- Author
- Wirtz, Jochen
- Publisher
- WS PROFESSIONAL
- Publication year
- 2017
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1944659455
- ISBN 13
- 9781944659455
- Series
- Book 13 of 13: Winning in Service Markets
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources. The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
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