Building A World Class Service Organization (Assessment Tool): 13 (Winning In Service Markets Series) - Softcover
Book 13 of 13: Winning in Service Markets
Synopsis
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources. The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo.
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Building a World Class Service Organization Assessment Tool
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Building A World Class Service Organization (Assessment Tool)
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ISBN 10: 1944659455
ISBN 13: 9781944659455
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Paperback. Condition: New. Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources. Seller Inventory # LU-9781944659455
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Building A World Class Service Organization (Assessment Tool)
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Building A World Class Service Organization (Assessment Tool): 13 (Winning In Service Markets Series)
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ISBN 13: 9781944659455
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Building A World Class Service Organization (Assessment Tool): 13 (Winning In Service Markets Series)
Published by
World Scientific Publishing Company, Incorporated, 2017
ISBN 10: 1944659455
ISBN 13: 9781944659455
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Building A World Class Service Organization (Assessment Tool)
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ISBN 10: 1944659455
ISBN 13: 9781944659455
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Building A World Class Service Organization (Assessment Tool): 13 (Winning In Service Markets Series)
Published by
World Scientific Publishing Company, Incorporated, 2017
ISBN 10: 1944659455
ISBN 13: 9781944659455
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Building A World Class Service Organization (Assessment Tool) (Paperback)
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Paperback. Condition: new. Paperback. Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781944659455
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Building a World Class Service Organization Assessment Tool
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ISBN 13: 9781944659455
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