Assessing Service Quality: Satisfying the Expectations of Library Customers, - Hardcover

Peter Hernon & Ellen Altman

 
9788170005766: Assessing Service Quality: Satisfying the Expectations of Library Customers,

Other Popular Editions of the Same Title

9780838910214: Assessing Service Quality: Satisfying the Expectations of Library Customers

Featured Edition

ISBN 10:  0838910211 ISBN 13:  9780838910214
Publisher: ALA Editions, 2010
Softcover