Items related to Assessing Service Quality: Satisfying the Expectations...
Synopsis
This is a practical guide to measure library services, which puts customers at the centre of the evaluation process. It provides measurement strategies and data collection methods to measure service quality in academic and public libraries. Some of the topics explored are: compliment and complaint tracking systems, listening to customers through surveys and focus groups; and continuous service quality improvement. Numerous tracking forms and measurement tools can be adapted to specific library situations. Samples from academic and public libraries are included.
"synopsis" may belong to another edition of this title.
About the Author
Peter Hernon is a professor at the Graduate School of Library Science, Simmons College.
"About this title" may belong to another edition of this title.
Buy New
View this item
£ 42.65
FREE shipping from U.S.A. to United Kingdom
Destination, rates & speedsOther Popular Editions of the Same Title
Search results for Assessing Service Quality: Satisfying the Expectations...
Stock Image
Assessing Service Quality : Satisfying the Expectations of Library Customers
Published by
American Library Association, 2000
ISBN 10: 0838934897
ISBN 13: 9780838934890
Used
Softcover
First Edition
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. 1st Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP16546511
Quantity: 1 available
Stock Image
Assessing Service Quality : Satisfying the Expectations of Library Customers
Published by
American Library Association, 2000
ISBN 10: 0838934897
ISBN 13: 9780838934890
Used
Softcover
First Edition
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. 1st Edition. Used book that is in clean, average condition without any missing pages. Seller Inventory # 2549783-6
Quantity: 1 available
Stock Image
Assessing Service Quality: Satisfying the Expectations of Library Customers
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780838934890. Seller Inventory # 9400590
Quantity: 1 available
Stock Image
Assessing Service Quality: Satisfying the Expectations of Library Customers
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # L19R-00441
Quantity: 1 available
Stock Image
ASSESSING SERVICE QUALITY : SATISFYING THE EXPECTATIONS OF LIBRARY
Seller: Basi6 International, Irving, TX, U.S.A.
Seller rating 5 out of 5 stars
Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEJUNE24-135126
Quantity: 4 available
Stock Image
Assessing Service Quality: Satisfying the Expectations of Library Customers
Seller: ALLBOOKS1, Direk, SA, Australia
Seller rating 5 out of 5 stars
Seller Inventory # SHUB135126
Quantity: 1 available
Stock Image
Assessing Service Quality: Satisfying the Expectations of Library Customers
Published by
American Library Association, 1998
ISBN 10: 0838934897
ISBN 13: 9780838934890
Used
Paperback
Seller: Mispah books, Redhill, SURRE, United Kingdom
Seller rating 4 out of 5 stars
Paperback. Condition: Like New. Like New. book. Seller Inventory # ERICA77308389348976
Quantity: 1 available