ISBN: 9787300289403 (1 results)

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Call Center Management Practice (21st Century Vocational and Technical College Planning Textbook · E-commerce Series; General Higher Vocational Education Teaching and Doing Integrated Textbook)(Chinese Edition)
ZHANG LI PING . DING HAI FANG BIAN
Language: English
7300289401 / 9787300289403
- Softcover
Seller: liu xing, Nanjing, JS, Chinaliu xing
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paperback. Condition: New. Paperback.Pub Date:2021-01 Pages:185 Language:Chinese Publisher:China Renmin University Press Starting from the teaching goal of cultivating skilled talents in call centers. this textbook strives to provide readers with comprehensive and systematic call center service management knowledge in an easy-to-understand way. fully reflecting the characteristics of higher vocational education. The book is divided into eight projects. namely: Overview of call centers. establishment and job requirement.…