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Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company s response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004
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Customer Evaluations of Service Failure and Recovery Encounters
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Customer Evaluations of Service Failure and Recovery Encounters
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Customer Evaluations of Service Failure and Recovery Encounters
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Examicus Verlag Mrz 2012, 2012
ISBN 10: 3867467439
ISBN 13: 9783867467438
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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company?s response to service failure and . Die Arbeit erhielt den ITB Wissenschaftspreis 2004 284 pp. Englisch. Seller Inventory # 9783867467438
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Customer Evaluations of Service Failure and Recovery Encounters
Print on DemandSeller: PBShop.store US, Wood Dale, IL, U.S.A.
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PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9783867467438
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Customer Evaluations of Service Failure and Recovery Encounters
Print on DemandSeller: AHA-BUCH GmbH, Einbeck, Germany
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company?s response to service failure and . Die Arbeit erhielt den ITB Wissenschaftspreis 2004. Seller Inventory # 9783867467438
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Customer Evaluations of Service Failure and Recovery Encounters
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