Published by Thieme, Stuttgart, 1995
ISBN 10: 3131015217 ISBN 13: 9783131015211
Seller: Antiquariat Armebooks, Frankfurt am Main, Germany
Taschenbuch. Condition: Gut. Thieme 1995 : Klaus-Peter Kunze - tb BT-KZI2-89PY Sprache: Deutsch Gewicht in Gramm: 500.
Published by Examicus Verlag, 2012
ISBN 10: 3656991510 ISBN 13: 9783656991519
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Condition: New.
Published by Examicus Verlag Mrz 2012, 2012
ISBN 10: 3656991405 ISBN 13: 9783656991403
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Essay from the year 1998 in the subject Medicine - Hospital Environment, Clinical Medicine, grade: 1.7, University of Nottingham, language: English, abstract: The purpose of the present paper is to examine measures, available to hospital managers to control the frequency of clinical negligence claims and their ultimate cost. Moreover, the extent to which hospital managers can transfer that risk to others is inv 16 pp. Englisch.
Published by Examicus Verlag Mrz 2012, 2012
ISBN 10: 3656991561 ISBN 13: 9783656991564
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Seminar paper from the year 1998 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1, University of Nottingham, language: English, abstract: A basic premise of marketing is that organisational performance is improved by satis-fying customers. In the light of this proclamation, the present paper examines evidence sug-gesting that the adoption of a marketing-led approach to business actually imp 16 pp. Englisch.
Published by Examicus Verlag, 2012
ISBN 10: 3656990956 ISBN 13: 9783656990956
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Condition: New.
Published by Examicus Verlag Mrz 2012, 2012
ISBN 10: 3656991472 ISBN 13: 9783656991472
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Seminar paper from the year 1998 in the subject Business economics - Operations Research, grade: 1.7, University of Nottingham, language: English, abstract: In recent years, scholars have frequently criticised Britain's market-based system of corporate governance. In particular, theory has focused on whether the German system should be viewed as an alternative to the UK model. The purpose of this paper is to 20 pp. Englisch.
Published by Examicus Verlag, 2012
ISBN 10: 3867465649 ISBN 13: 9783867465649
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Condition: New.
Published by Diplom.de, 2001
ISBN 10: 383863098X ISBN 13: 9783838630984
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Condition: New.
Published by Diplom.De Jan 2003, 2003
ISBN 10: 3838662911 ISBN 13: 9783838662916
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Inhaltsangabe:Abstract:Although many firms may aspire to offer zero defects service, the possibility of service failures cannot be wholly eliminated simply because of the variety of factors that may impact on the delivery process. Consequently, the manner in which firms respond to service failures is increasingly seen as a factor that may separate the more successful firms form the others. This response, termed service recovery, is defined as the process by which the firm attempts to rectify a service failure. Some researchers suggest that a firm s response to failures can either reinforce customer relationships or exacerbate the negative effects of the failure. In fact, some assert that it is often a firm s response to a failure, rather than the failure itself, that triggers discontent. Recoveries are critical because customers perceiving poor recovery efforts may dissolve the buyer-seller relationship and purchase elsewhere. Such customer turnover can be costly, especially given that it costs more to win new customers than it does to retain current ones. As a consequence, service failure and recovery encounters have been recognised as critical moments of truth for organisations in their efforts to satisfy and keep customers.Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company s response to service failure and recovery encounters. Using perceived justice theory as a conceptual foundation, the current research develops and tests a model that (1) explains how customers evaluate service failure and recovery encounters and (2) how these evaluations affect customer satisfaction and subsequent post-purchase behaviour and attitudes.The study employed a two-stage research strategy. The first phase of the research included an extensive literature review and exploratory research involving semi-structured interviews and experiments. This first stage resulted in the development of a research model establishing the links between the antecedents and outcomes of customer satisfaction judgments involving service failure and recovery encounters. In the second phase, the proposed conceptual model was evaluated through a self-administered, cross-sectional survey. Respondents were requested to recall a time when they complained to a travel and tourism services provider about a failed [¿] 288 pp. Englisch.
Published by Diplomarbeiten Agentur diplom.de, 1998
ISBN 10: 3838641450 ISBN 13: 9783838641454
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Condition: New.
Published by Examicus Verlag 2012-03, 2012
ISBN 10: 3867467439 ISBN 13: 9783867467438
Seller: Chiron Media, Wallingford, United Kingdom
PF. Condition: New.
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Published by Edward Elgar Publishing, 2024
ISBN 10: 1035325977 ISBN 13: 9781035325979
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Condition: New.
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