Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, ... in Intelligent Systems and Computing, 601) - Softcover

Softcover

ISBN 10: 3319604856 ISBN 13: 9783319604855

Publisher: Springer, 2017

Synopsis

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

About this title

From the Back Cover

 This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations,aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Edition details

• Publisher: Springer
• Publication date: 2017
• Language: English
• ISBN 10: 3319604856
• ISBN 13: 9783319604855
• Binding: Paperback
• Edition number: 1
• Number of pages: 253
• Editor: Freund Louis E., Cellary Wojciech